The advent of ‘big data’ has completely changed the way businesses can harness the information about customers to make powerful business decisions. Data could be of any type – campaign information, customer demographics, individual transaction behavior, interactions on social networks, web usage, or satisfaction surveys etc.
BRIDGEi2i has the ability and experience to mine this wealth of unstructured and structured information to help businesses identify prospects, target them through the right channel, maximize cross sell and up-sell opportunities and thereby enhance the life time value of customer relationships.
Customer segmentation and profiling
Framework for assessing customer value
Modeling customer life time value based on current relationship
Identify patterns relating to high value customers
NPS and Loyalty Analysis
Proprietary Platform for analysing Multi-channel Customer Experience
Proprietary frameworks and algorithms for optimizing cross sell efforts in a multi product scenario
Proprietary Recommendation Engine Platform